Terms And Conditions

Each time you enter this site you signify your agreement to these Terms and Conditions which are subject to change from time to time. If this is unacceptable, do not use this site.


All contents of this site including links and references to other sites are for information only. None of the content should be used as a substitute for professional medical advice. Always consult a professionally qualified medical advisor for any medical condition. Do not disregard medical advice or delay seeking or following medical advice because of information received on or through this site.

This site may contain health or medical related material that is sexually explicit. The content is intended for serious consideration and is not intended to be erotic. You are entirely responsible to comply with laws in your country and Genesis Medical complies with British law.

CHILDREN’S PRIVACY This site is not intended to attract children. We do not knowingly collect normally identifiable information from minors.

USE OF CONTENT Genesis Medical and/or its associated companies owns the copyright to the material on this site. Single copies may be downloaded for personal use only. Use of the content in any other way is a breach of copyright without prior written agreement from Genesis Medical Ltd.


The use of this site and content is at your own risk and this means that Genesis Medical and associated companies cannot be held liable for any information supplied, incomplete, incorrect or outdated information, or the lack of information of any type. This applies also to third-party websites linked to this site. INDEMNITY You agree to defend, indemnify and hold Genesis Medical Ltd, its officers, directors, agents, employees, suppliers and licensors harmless from and against any claims, actions or demands, liabilities and settlements including all reasonable legal and accounting fees resulting from your violation of these Terms and Conditions.

Trading Terms and Conditions I.Definitions In these terms and conditions, the following definitions apply: “Genesis” refers to Genesis Medical Ltd and associated companies. “Browser” refers to any party purchasing products through the Shop on this site, or browsing II. Obligations of the browser a) All browsers are deemed to have accepted the terms and conditions published on this site. b) No copy of any part of the site will be made except for personal use, not for commercial use. III. Personal details a) Browser details will not be provided to any other commercial organisation. b) Any passwords provided are for the Browsers personal use and must be kept confidential IV. Third party web sites Links to web sites are provided for interest and Genesis is not responsible for their content. V. Terms of Sale a) Orders can be placed electronically through the shop or by

Telephone: 0208 625-9854

Fax: 020 625-9884

Post: Genesis Medical Ltd 7 Trojan Business Park Cobbold Road London NW10 9ST

b) Prices shown are in pounds sterling without VAT. Some products are zero rated for VAT if purchased for personal use by qualified people who sign a VAT declaration form. For answers to any questions please telephone for advice. c) When a product is ordered, the contract of sale is deemed to occur when an email accepting the order is received. Title to the goods will pass only when Genesis has received payment. The risk in the goods is that of Genesis until delivery is made. d) Except in exceptional circumstances, all goods are paid for before shipment is made. e) Delivery in most circumstances is by Recorded delivery. Depending on the circumstances and destination other means of transport will be used by Genesis. Most products are despatched within 24 hours of receipt. Browsers may request that specific carriers be used and shipping charges will be adjusted as necessary if extra costs are involved. f) If an item is out of stock Genesis will contact the Browser and advise an estimated shipping date. The Browser will have the option to cancel the order and have any charges made to a credit card reversed. VI. Returned goods policy

Orders placed through the shop. a) An order may be cancelled within 7 days of receipt by returning the goods unopened with a copy of the receipt and a full refund will be made. Because of the nature of some of the products, the returns cannot be resold even if claimed never to have been used. These products are sealed and if returned with the seal broken, refunds cannot be made.

b) Impulse, Revive and Accord erection assistance devices are supplied with a 30 day money back guarantee if returned for any reason. The price paid less a £30 handling charge will be refunded. c) Goods have to be returned at customers own expense.

Orders other than erectile dysfunction items

Orders for most products cannot be cancelled. In certain circumstances, and at the sole discretion of Genesis Medical orders may be cancelled and returns may be accepted after applying a restocking charge.

VII. Applicable law

Genesis and the Browser agree to be bound by the laws of England.